Transparency: we clearly explain what data we collect, for what purpose and how long we keep it. We will never use your information for purposes not previously communicated or in ways you would not expect.

Security: we apply reasonable technical and organisational measures to protect your data against unauthorised access, loss, alteration or disclosure. Only authorised personnel within our company have access to your information.

Control: you retain control over your personal information. At any time you may access, correct, port or request the deletion of your data by writing to our contact address.

We collect only the information strictly necessary to provide our PVC joinery, quotation and installation services:

Contact details: first name, surname, address, phone number and email that you voluntarily provide when requesting a quote, hiring an installation, booking a technical visit or sending us a query through the contact form.

Project or job details: installation address, measurements, property features, references of requested products (windows, doors, blinds, Somfy motorisations, CAME/FAAC gates, etc.) and photographs you share with us so we can prepare an accurate quote.

Billing details: NIF or NIPC, tax address and payment method, when we formalise a contract or issue an invoice. These details are kept for the legally required retention periods in Portugal.

Browsing data: IP address, browser type, pages visited and time spent, collected through technical and analytical cookies. You can manage these cookies from your browser at any time.

We process your personal data on the basis of the following purposes and legal grounds:

Contract performance: preparing quotes, scheduling technical visits, manufacturing your made-to-measure Salamander windows and doors, coordinating installation and providing after-sales service.

Compliance with legal obligations: issuing invoices, declaring income, keeping accounting records and responding to requests from the Portuguese authorities when legally required.

Legitimate interest: improving the quality of our website, analysing visitor behaviour in aggregate form, preventing fraud and handling complaints.

Commercial communication with consent: if you expressly authorise us, we may send you information about new products, seasonal promotions or industry news. You can withdraw this consent at any time.

We do not sell or transfer your information to third parties for commercial purposes. We only share the strictly necessary data with the following recipients:

Service providers: transport companies that deliver your order, payment gateways, messaging platforms to confirm appointments, web hosting providers and email tools. All of them act as data processors and are bound by confidentiality agreements.

Competent authorities: when there is a legal obligation (Tax Authority, Comissão Nacional de Proteção de Dados, courts or other official bodies).

Technical partners: only when essential for manufacturing or installation (for example, certification with partners such as Salamander or Somfy), always limiting the information to the minimum necessary.

The GDPR grants you a series of rights that Caixilharia Blanco fully guarantees. You can exercise them at any time by writing to us at info@caixilhariablanco.pt:

Right of access: you can request a copy of the personal data we hold about you and learn how we are processing it.

Right of rectification: you can ask us to correct any inaccurate data or to complete incomplete information concerning you.

Right of erasure: you have the right to request the deletion of your data when it is no longer necessary for the purpose for which it was collected, or when you withdraw the consent you gave.

Right to portability: you can receive your data in a structured and commonly used format, or request that we transmit it to another data controller.

Right to object and to restriction: you can object to processing or request its restriction when the conditions set out in the GDPR are met.

Our site uses essential technical cookies for the proper functioning of the page, as well as analytical cookies that help us understand which content is of most interest to our visitors. On your first visit we display a banner from which you can accept, reject or configure non-essential cookies.

We retain your personal data only for the time necessary to fulfil the stated purpose and for the applicable legal periods. Billing data is kept for 10 years, as required by Portuguese accounting regulations. Data from quotes that do not result in a contract is deleted after 3 years from the last contact.

For any matter related to this policy or your personal data you can contact us through the following means:

Email: write to us at info@caixilhariablanco.pt indicating the right you wish to exercise. We will reply within a maximum of 30 days.

Postal mail: Caixilharia Blanco, Estrada Nacional 8 N12, 2460-349 Alcobaça, Leiria, Portugal.

Phone: +351 913 893 333 during business hours to resolve any questions about this policy.

If you believe that the processing of your data does not comply with the regulations, you have the right to file a complaint with the Comissão Nacional de Proteção de Dados (CNPD), the Portuguese supervisory authority for data protection.